Returns & Exchanges
At DR.ALTHEA, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we accept returns of unopened products in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Securely pack the unused items in their original boxes to ensure they are protected during transit back to our facility.
Ship the Items
Affix the provided shipping label or use a trackable carrier of your choice to send the package to our returns department.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing